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Terms and Conditions
About Us Welcome to ITCI .CO.UK online ordering facility.We are Retailers of Toys & Hobby Airplane/Helicopters/Boats/Tanks and Airsoft BB Guns.We have Distribution Warehouses in LONDON.
ITCI provides RC Toys & Hobby Airplane/Helicopters/Boats/Tanks of popular brands like WALKERA,E-SKY,SYMEXX,COLCO,HELIPRO,SYMA,HENG LONG.
If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
ITCI
Raeford House,Pier Road
North Feltham Trading Estate
Feltham
Phone: 0208 890 1998
Fax: 0208 890 1999
Email: sales@itci.co.uk
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment.You may send credit card information via Phone,email or Fax
We accept Visa , Mastercard , Paypal, Bank Transfer and Cheque.We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Please Note : Regarding Faults and Damaged goods ,we should be advised in writing with in 7 days from the date of purchase failing which faulty or damaged goods will not be replaced or accepted.
Shipping And Handling All items are sent through CITY LINK/NIGHT FRIEGHT/COMPANY DELIVERY VAN.
WE DO INTERNATIONAL ORDERS DEPENDING UPON INDIVIDUAL ORDER. WE SHIP BY CONTAINER & PALLET LOADS
Delivery Schedule We deliver your order right away. We will normally send your order to you in 1-2 working days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 02088901998 (International +44 02088901998) or fax us on 0208 890 1999 or write to us at Raeford House Pier Road North Feltham Trading Estate Feltham TW14 0TW United Kingdom
Privacy Policy ITCI.CO.UK do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Please Note : Regarding Faults and Damaged goods ,we should be advised in writing with in 7 days from the date of purchase failing which faulty or damaged goods will not be replaced or accepted.
Warranty & Returns
Warranty covers all parts and electrical components, as well as battery packs & Radio products.
However please note that Physical damage is not covered, and items which have been damaged or broken by the user will not be accepted.
Any items returned, which are not in original packaging or incomplete, will not be accepted & will be returned back to the customer.
Also we offer parts and battery packs for repairs or up-grades for most of our products. So if you have broken or damaged any products you have purchased please just email us and we will email you a full spare parts list.
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