Why are orders being overwritten?
The only reason why a "new" order will take the order ID of an existing
order will simply be because that user did not fully complete their
original order. You will notice that an order being overwritten will be
one that was placed by the same user placing the new order.
If the end user does not reach the final "order confirmation" page confirming the order number, regardless of whether they have gone past entering their card details, then the original order will not be "confirmed"; the confirmation emails will not be sent out and the cookie on the end users machine will not be updated to say the order was fully placed. This means when they return to your shop in the future, they will essentially be continuing with their original order.
When completing the "new" order, the cookie updates on their machine to say the order was finalised; the ekmPowershop refers to the original order that was placed (i.e. the old order number) and updates it with whatever was in the cart at the time the user completed the entire checkout process fully. This then of course gives the impression that orders are being overwritten with whatever was recently bought by the end user in their most recent order.
If you receive any orders that state "the end user may have quit the process early" then this is entirely what has happened. That user then runs the risk of placing an order in the future which will overwrite the initial one containing this message.
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If the end user does not reach the final "order confirmation" page confirming the order number, regardless of whether they have gone past entering their card details, then the original order will not be "confirmed"; the confirmation emails will not be sent out and the cookie on the end users machine will not be updated to say the order was fully placed. This means when they return to your shop in the future, they will essentially be continuing with their original order.
When completing the "new" order, the cookie updates on their machine to say the order was finalised; the ekmPowershop refers to the original order that was placed (i.e. the old order number) and updates it with whatever was in the cart at the time the user completed the entire checkout process fully. This then of course gives the impression that orders are being overwritten with whatever was recently bought by the end user in their most recent order.
If you receive any orders that state "the end user may have quit the process early" then this is entirely what has happened. That user then runs the risk of placing an order in the future which will overwrite the initial one containing this message.
« Back
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